Be sure to keep a copy of this guide handy for future reference. This guide is also available as an automatic reply when you send an email to the old Billing Department at: .

BLUEHILL.com's ONLINE SUPPORT SYSTEM (myAccount)

myAccount is designed to provide you with the fastest, most reliable way to communicate your questions and account information changes to the Account Service Team over secure lines. It is easy to use, and you will find helpful tips and directions at the site.

myAccount can be accessed at the following Internet address:

https://www.4domains.com/myaccount/

Use myAccount to:

• Request a summary of your account information on file.
• Update your email or postal address and telephone number.
• Add or change contact person(s) (authorized users) on your account.
• Update your credit card number and expiration date.
• Change your billing cycle to monthly or annual rates.
• Change your payment method to check, credit card, cash or wire service.
• Renew your annual account.
• Terminate add-on services.
• Cancel your primary account.
• Receive answers to any questions you may have about your invoice, charge and payment history, credit card payments, prorated monthly fees and information that is specific to your account.

**This system is extremely case sensitive. Please note: It will not read your domain correctly if WWW is typed prior to the name. We also highly recommend that you cut and paste your password to avoid any mistakes.**

Each time you use myAccount to contact the Account Service Team, we will instantly send you an email confirmation notice to let you know we have received your request. You will also be given a tracking number that identifies your specific request. Please keep your tracking number handy.

If you do not receive your auto-response from us immediately, your provider may be busy. If you are with one of the larger providers, such as AOL, your auto-response may be delayed for a period of time while mail is queued.

* * * If you never receive an auto-reply, you can be sure we did not receive your online request. PLEASE resend your request or call us at 760-469-4840. * * *

Each request to myAccount is answered in the order it was received. Be sure to include as much detail as necessary to obtain a quick and accurate response. In most cases, your questions will be handled right away. Questions requiring research or an account history may take additional time, and we appreciate your patience.

Following is a summary of our billing policies and general information. For more specific details, please consult our Terms of Service, which is available online at:

http://www.BLUEHILL.com/servers/contract.htm

HOW TO REACH US

The Account Service Team can be reached in three ways:

(myAccount)	https://www.4domains.com/myaccount/
By telephone	760-469-4840
By fax	866-846-3559

BILLING ADDRESS

Our postal address is:

4Domains, Inc.
Attn: Accounting Department
28562 Oso Parkway, Suite 11-B
Rancho Santa Margarita, CA. 92688
USA

INVOICES & DUE DATES

We send our invoices via email on or about the 20th of each month for the upcoming month's service. The only exceptions are during your second month, which is generally prorated (see below), or if your account is paid on an annual basis.

Payment is due on the first of each month unless otherwise noted on your invoice.

You may request that your invoice be sent via the Postal Service. There is a fee of $2.50 per invoice for this service. Please note that we cannot be responsible for the timely delivery of a postal invoice, and your payment is due on the first of the month whether you have received your invoice or not. Please contact us immediately if you have not received your invoice by the first of the month when payment is due.

* * *Do not delay sending your payment as this may result in the addition of late payment fees or interruption to your service.* * *

FORMS OF PAYMENT

The following payment methods are available to you and described in more detail below: You may change your payment method through myAccount, our online support system. If you are changing from credit card to any other form of payment, please allow ample time for delivery of your payment to our office by the due date.

• Credit Card: American Express, Visa, Mastercard and Discover Card.
• Check: US funds only.
• Money Order: U.S. funds only.
• Electronic Bank-to-Bank Wire Transfer.
• Cash: Delivered in person.

CREDIT CARD PAYMENTS

The simplest and most efficient way to pay your account is by automatic credit card payment. To use this payment method, simply give us a credit card number to put on file. We will use that card to process payment of the amount due on the due date shown on your invoice. This payment is automatically deducted from the credit card you have provided us. Generally, this is the first of each month for most accounts. Alternatively, you may fax your authorization to use your credit card each time a payment is due.

If your credit card is declined for payment, we will send you a notice by email. A $10.00 service fee will be added to your account.

To avoid declined credit card fees, be sure to update your credit card information by using myAccount (the online support system), or fax whenever a new card is issued to you. For security reasons, when faxing over new credit card details, please include the following information as well as a signed authorization from the cardholder to process the given card in the continuing future. See template below:

Card Type : Amex / Discover / MasterCard / Visa
Number on Card :
Expiration Date :
Name on Card :
Address of Cardholder :
Phone Number of Cardholder:
Domain Name :
Customer Support Number :
(On Back of Card)

PAYMENT BY CHECK OR MONEY ORDER

When paying by check, please write your primary domain name or the invoice number on your check.

All returned checks are subject to a $25.00 service fee. In addition, we will require that payments for the next six months be made by money order or bank (cashier's) check.

PAYMENT BY BANK WIRE TRANSFER

You may transfer funds directly to our bank by electronic bank wire. Our fee for this service is $___ per transfer. You are also responsible for any additional fees your bank may charge.

CASH PAYMENTS

We do not recommend that you send cash payments through the Postal Service. Please note that you are solely responsible for the safe arrival of cash to our office.

LATE PAYMENT

We offer a grace period of five (5) days from the due date, before your payment is considered to be late. At the end of that grace period, we will send you a notice by email if payment has not been received.

Payments received after the end of the grace period are automatically assessed a service fee of $25.00. The purpose of this fee is to cover the additional costs associated with individualized follow-up on your account. This way, we do not have to pass these costs along to customers whose payments have been received on time.

We will offer to waive the late fee just one time under extenuating circumstances. When you request that a late fee be waived, we will make a note of it on your account.

If your payment has not been received in our office by the 15th (5th for dedicated servers) day after the due date, your account will be temporarily deactivated. We will send you a warning notice just prior to deactivation. As soon as all outstanding balances have been paid, your account will be immediately restored. There are no exceptions to this policy.

NON-PAYMENT OF YOUR ACCOUNT

If your account remains unpaid for a period of 30 days from the due date, it will be automatically terminated for non-payment. There are no exceptions to this policy.

You will continue to be invoiced for any outstanding balances, and your account may be turned over to a collection agency. In addition, your credit record may be affected by non-payment.

To restore an account that has been cancelled for non-payment, all past due balances must be paid in full. You will then be required to set up a new account, pay a $25.00 reactivation fee, and upload your files again. We do not retain backups of customer files on cancelled accounts.

* * * Remember: The simplest and least expensive way to maintain your account is to be sure your invoice is paid on time! * * *

BIG SAVINGS WITH ANNUAL PAYMENT PLAN

You can save up to 15% on your account by "going annual" with BLUEHILL.com. When you pay for your service for one year in advance, you get roughly two months of service FREE! You no longer have to keep track of monthly payments. And you can avoid delays which might result in late fees.

When you pay for your account on an annual basis, you will receive invoices at 60 days and 30 days prior to your renewal date, as well as during the annual billing cycle any time you add or upgrade services.

PRORATED FEES

When you set up a new account, add new services, or upgrade the services you are using, you will most likely find prorated fees on the following month's invoice.

On new monthly accounts, prorated monthly fees are most likely to be seen in the second month. When you set up your account, you pay for one month's service plus any setup fees. For example, if your account was set up on the 20th, your initial payment would cover service through the 19th of the following month. The second month's charges would be prorated for service from the 20th through the end of the month. This payment would be due on the 20th. Thereafter, your billing period would be on a monthly basis, and payment would be due on the first of each month to cover that month's services.

For both annual and monthly accounts, prorated fees are also likely to be seen when you add or upgrade services in mid-year or mid-month. At the time of upgrading, the fee for the former set of services applies to the first part of the billing period, and the fee for the new set of services applies to the remaining portion of the billing period. For example, if you add a mapped domain halfway through the billing period, your mapping fee would be prorated to cover the remaining portion of the billing period.

DOWNGRADES AND REDUCTION OFSERVICES

If you wish to downgrade your account, drop any services you may not be using, or have domain names unmapped, please make your request through myAccount, our online support system.

* * * We must receive your request at least five (5) days (30 day notice required for all dedicated servers) prior to the end of the billing period in order to process it by month end. * * *

These changes will become effective on the last day of the billing cycle, and fees for these services are discontinued at that time. All requests received after the deadline will become effective at the end of the following month.

CANCELLATION OF AN ACCOUNT

Requests to cancel your account entirely must be received through myAccount (there are NO exceptions), our online support system at least five (5) days (30 day notice required for all dedicated servers) prior to the end of the billing cycle. For monthly accounts, this is generally the 25th or 26th of the month. For annual accounts, this is five (5) days prior to your renewal date. With proper notice, your cancellation will be effective as of the end

of the month or the last day of your billing cycle. Without proper notification, cancellation of your account will be effective at the end of the following month and you will be responsible for payment of an additional month's service.

For annual accounts cancelled without proper notification, the equivalent of one month's service fees (billed at the normal monthly rate) will be due.

WE APPRECIATE REFERRALS

Word-of-mouth has always been our best form of advertising. We appreciate your confidence in our services, and to show it, we will give you a credit of $25.00 toward payment of your account whenever you refer a new customer to us.

There are just a few rules to remember when requesting a referral credit, which can be done through myAccount, our online support system.

• You must have an account of your own with BLUEHILL.com.
• The customer you refer must set up their own account with BLUEHILL.com. In other words, they must be an authorized contact on the account, pay for the account themselves, and we must provide technical support to them. Please note that if you provide these functions, then you are technically a reseller for the account. Be sure to ask about special deals for resellers.
• The customer must indicate on their order, or by email that you referred them to us. (You might want to remind them to do this).
• The new customer's account must remain open beyond the first month of service.

Once all these criteria have been met, you will receive a $25.00 credit on the following month's invoice.

THANK YOU

Once again, we appreciate your business and the time you have taken to read and understand our billing policies. If you have any questions, please do not hesitate to contact us. We are always happy to assist you.

The BLUEHILL.com Account Service Team