The Provider agrees to provide, and Client agrees to receive,
access to their Web Hosting and DNS services according to the following
terms and conditions:
1. Client will use their Web Hosting and DNS services in a
manner consistent with any and all applicable laws of the State of
California, Utah, Virginia, Pennsylvania, and Washington
and the US Federal Government.
2. Provider reserves the right, in its sole discretion,
to deactivate the Client's account(s) upon an indication
of credit problems including delinquent payments, or compromise of
system integrity be it malicious or unintentional in nature. Provider
reserves the right to disable or limit an account in the event that the
advertised performance capacity is exceeded.
3. THE PROVIDER SERVICE IS PROVIDED ON AN "AS IS,
AS AVAILABLE" BASIS. THE PROVIDER GIVES NO WARRANTY, EXPRESSED
OR IMPLIED, FOR THE WEB HOSTING AND DNS SERVICES PROVIDED, INCLUDING,
WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY AND WARRANTY OF
FITNESS FOR A PARTICULAR PURPOSE. THIS NO WARRANTY EXPRESSLY
INCLUDES ANY REIMBURSEMENT FOR LOSSES OF INCOME DUE TO DISRUPTION
OF SERVICE BY PROVIDER OR ITS PROVIDERS BEYOND THE FEES PAID BY
CLIENT TO PROVIDER FOR SERVICES.
4. Provider is not responsible for any damages
arising from Client's use of Provider or by Client's inability
to use their Web Hosting and DNS services for any reason.
5. While Provider shall make every reasonable
effort to protect and backup data for Client on a regular basis,
Provider is not responsible for Client's files residing on Provider.
Client is solely responsible for independent backup of data stored on
Provider.
Customer Agrees to maintain a current copy of all
the files they've uploaded to 4Domains's server as a backup. Customer
understands that if any data is lost off a 4Domains server and the
backup versions are not adequate to restore the data that was lost,
that the customer will take the responsibility to use their own backup
of the files to restore any data lost.
6. CLIENT HEREBY AGREES THAT ANY MATERIAL SUBMITTED
FOR PUBLICATION ON PROVIDER THROUGH CLIENT'S ACCOUNT(S) WILL NOT VIOLATE
OR INFRINGE ANY COPYRIGHT, TRADEMARK, PATENT, STATUTORY, COMMON LAW OR
PROPRIETARY RIGHTS OF OTHERS, OR CONTAIN ANYTHING LIBELOUS
OR HARMFUL. THIS INCLUDES MATERIALS TO FACILITATE VIOLATIONS BY OTHERS.
ANY POTENTIALLY ILLEGAL ACTIVITY MAY BE DEACTIVATED WITHOUT WARNING BY
THE PROVIDER. CLIENT HEREBY AGREES TO INDEMNIFY AND HOLD HARMLESS THE
PROVIDER FOR ANY CLAIM RESULTING FROM THE SUBMISSION OF ILLEGAL MATERIALS.
7. CLIENT HEREBY AGREES THAT ANY MATERIAL SUBMITTED
FOR PUBLICATION ON PROVIDER THROUGH CLIENT'S ACCOUNT(S) WILL NOT
CONTAIN ANYTHING SUCH AS, BUT NOT LIMITED TO, PORNOGRAPHY,
OBSCENITY, NUDITY, VIOLATIONS OF PRIVACY, COMPUTER VIRUSES, AND
ANY HARASSING AND OR HARMFUL MATERIALS OR USES, WHICH ARE
CONSIDERED TO BE ABUSIVE AND UNETHICAL USES OF THE CLIENT'S ACCOUNT(S)
OR THE HOST SERVER(S).
CLIENT HEREBY AGREES TO INDEMNIFY AND
HOLD HARMLESS THE PROVIDER FROM ANY CLAIM RESULTING FROM YOUR
PUBLICATION OF MATERIALS OR YOUR USE OF THOSE MATERIALS. PROVIDER
MAY OR MAY NOT GIVE NOTICE BEFORE DEACTIVATING THE USE OF AN
ACCOUNT(S) WHICH THE PROVIDER DECIDES IS AN ABUSIVE OR UNETHICAL
USE OF THE CLIENT'S ACCOUNT(S) OR HOST SERVER(S), OR DEEMED
A VIOLATION OF THE TERMS OF SERVICE.
8. Due to the public nature of the Internet,
all information should be considered publicly accessible, and important
or private information should be treated carefully. Provider is not liable
for protection or privacy of electronic mail or other information
transferred through the Internet or any other network provider or its
customers may utilize.
9. Use of distribution lists via unsolicited electronic
mail or other mass electronic mailings is strictly prohibited. This
includes, and is not limited to bulk mailing lists which effect machine
performance. The Provider reserves the right to deactivate the Client's account(s)
upon an indication of such activity. Client hereby agrees to indemnify
and hold harmless the provider from any claim resulting from the Client's
or another party's use of electronic mail service(s) on the Client's account(s).
10. In the event it is necessary to refer any
dispute to an attorney or resolve it in a court of law, the prevailing
party will be entitled to an award of reasonable attorney's fees and all
costs associated with any legal action, whether or not a suit shall
actually be filed.
11. Provider maintains control and any ownership of
any and all I.P. numbers and addresses that may be assigned to Client
and reserves in its sole discretion the right to change or remove any
and all IP numbers and addresses.
12. LIMITATION OF LIABILITY
IN NO EVENT SHALL 4Domains, Inc. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR USE, SUFFERED BY CUSTOMER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, TORT OR STRICT LIABILITY OR OTHER LEGAL THEORY, EVEN IF 4Domains, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES .
In no event will 4Domains, Inc.'s liability for any damages, losses and causes of actions whether in contract or tort (including negligence or otherwise) exceed the actual amount paid by Customer for the Service which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose. Where the law does not allow the exclusion or limitation of warranties or incidental or consequential damages, or the limitation of liability with respect to death or personal injury due to negligence, so that the above limitations or exclusions may not apply to Customer, in such cases, 4Domains, Inc.'s liability (and the liability of its affiliates, agents, content providers and service providers) shall be limited to the greatest extent permitted by applicable law.
13.FORCE MAJEURE
4Domains, Inc. shall not be liable for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, breakdown or damage to machinery, equipment or software, malfunctioning of software, corruption of data, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Services. In the event of such a Force Majeure, 4Domains, Inc. shall give the other party prompt written notice within ten (10) days of the Force Majeure. If any such event continues for a continuous period of thirty (30) days, Customer may terminate this Agreement.
14.INTELLECTUAL PROPERTY
Customer represents and warrants that Customer's use of the Services shall not infringe the intellectual property or other proprietary rights of 4Domains, Inc. or any third party. Customer further acknowledges that all right, title and interest in any and all technology, including the software that is part of or provided with the Services and any trademarks or service marks of 4Domains, Inc. ( collectively, "4Domains, Inc. Intellectual Property") is vested in 4Domains, Inc. and/or in 4Domains, Inc.'s licensors. Unless otherwise specifically provided in this Agreement, Customer shall have no right, title, claims or interest in or to the 4Domains, Inc. Intellectual Property. Customer may not copy, modify or translate the 4Domains, Inc. Intellectual Property or related documentation, or decompile, disassemble or reverse engineer the 4Domains, Inc. Intellectual Property, to use it other than in connection with the Services, or grant any other person or entity the right to do so. Unless otherwise specifically provided in this Agreement, Customer is not authorized to distribute or to authorize others to distribute the 4Domains, Inc. Intellectual Property in any manner without the prior written consent o f 4Domains, Inc.; provided, however, that nothing in this sentence would preclude Customer from using the 4Domains, Inc. Intellectual Property as incorporated in the Services. This paragraph shall not operate to extinguish, restrict, vary, waive or affect in any manner whatsoever any right, title or interest which Customer may now have or hereafter acquires in, or in relation to, the third-party software that is part of or provided with the Services solely to the extent such third-party licensors publicly provide such rights, title or interest in the third-party software to Customer.
15 4Domains, Inc. reserves the right to place HTTP error pages on your site, i.e. error 404, when your website creates an error for someone accessing your website via the internet. This is a courtesy service that is provided at no cost to you. At anytime you can replace this standard page with your own error page or just delete the page or pages from your website.
16
VPS and Dedicated customers bare the full responsibility of insuring they
keep their Plesk or other control panels updated as well as all 3rd party
installed applications whether installed by 4Domains personnel, customer or
their partners/affiliates at their own expense. It is the responsibility of
the customer to insure their VPS or dedicated server has the latest updates
for all software and applications on their server to prevent the server from
being hacked or exploited. If a customer fails to keep their server updated
and then cancels their services for any reason then there will be no
refunds.
Acceptable Use Policy
As a provider of web site hosting, and other Internet-related services, 4Domains, Inc. offers its customers (also known as subscribers), and their customers and users, the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. 4Domains, Inc. respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, 4Domains, Inc. reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, 4Domains, Inc. has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing 4Domains, Inc.'s services. This AUP will be revised from time to time. A customer's use of 4Domains, Inc.'s services after changes to the AUP are posted on 4Domains, Inc.'s web site, www.4domains.com, will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that 4Domains, Inc. cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because 4Domains, Inc. cannot monitor or censor the Internet, and will not attempt to do so, 4Domains, Inc. cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.
When subscribers disseminate information through the Internet, they also must keep in mind that 4Domains, Inc. does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over 4Domains, Inc.'s network and may reach a large number of people, including both subscribers and nonsubscribers of 4Domains, Inc., subscribers' postings to the Internet may affect other subscribers and may harm 4Domains, Inc.'s goodwill, business reputation, and operations. For these reasons, subscribers violate 4Domains, Inc. policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:
Spamming -- Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") which includes but is not limited to email, message boards, and newsgroups. Spam is defined as any method of unsolicited advertisement, typically based on purchased email address lists. It is not only harmful because of its negative impact on consumer attitudes toward 4Domains, Inc., but also because it can overload 4Domains, Inc.'s network and disrupt service to 4Domains, Inc. subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, 4Domains, Inc. has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.
Intellectual Property Violations -- Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. 4Domains, Inc. is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also 4Domains, Inc.'s policy to terminate the privileges of customers who commit repeat violations of copyright laws.
Obscene Speech or Materials -- Using 4Domains, Inc.'s network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. 4Domains, Inc. is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through 4Domains, Inc.'s network.
Defamatory or Abusive Language -- Using 4Domains, Inc.'s network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Forging of Headers -- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks -- Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities -- Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
Facilitating a Violation of this AUP -- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.
Export Control Violations -- Exporting encryption software over the Internet or otherwise, to points outside the United States.
Other Illegal Activities -- Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Other Activities -- Engaging in activities, whether lawful or unlawful, that 4Domains, Inc. determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. 4Domains, Inc. will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with 4Domains, Inc. policy or applicable law. When 4Domains, Inc. becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
4Domains, Inc. also is aware that many of its subscribers are, themselves, providers of Internet services, and that information reaching 4Domains, Inc.'s facilities from those subscribers may have originated from a customer of the subscriber or from another third-party. 4Domains, Inc. does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. 4Domains, Inc. has the right to directly take action against a customer of a subscriber. Also, 4Domains, Inc. may take action against the 4Domains, Inc. subscriber because of activities of a customer of the subscriber, even though the action may effect other customers of the subscriber. Similarly, 4Domains, Inc. anticipates that subscribers who offer Internet services will cooperate with 4Domains, Inc. in any corrective or preventive action that 4Domains, Inc. deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of 4Domains, Inc. policy.
4Domains, Inc. also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, 4Domains, Inc. urges its subscribers to assume that all of their on-line communications are insecure. 4Domains, Inc. cannot take any responsibility for the security of information transmitted over 4Domains, Inc.'s facilities.
4Domains, Inc. will not intentionally monitor private electronic mail messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. 4Domains, Inc. may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, 4Domains, Inc. may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. 4Domains, Inc. assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, 4Domains, Inc. may disclose subscriber information or information transmitted over its network where necessary to protect 4Domains, Inc. and others from harm, or where such disclosure is necessary to the proper operation of the system.
4Domains, Inc. expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate 4Domains, Inc. policy. Finally, 4Domains, Inc. wishes to emphasize that in signing the service agreement, subscribers indemnify 4Domains, Inc. for any violation of the service agreement, law, or 4Domains, Inc. policy, that results in loss to 4Domains, Inc. or the bringing of any claim against 4Domains, Inc. by any third-party. This means that if 4Domains, Inc. is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against 4Domains, Inc., plus costs and reasonable attorneys' fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including 4Domains, Inc. and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to our abuse team. 4Domains, Inc. Reserves the right, at its sole discretion, to terminate any existing or new customer for any reason.
This agreement, in its entirety, will be governed by the laws of the United States and the State of California, without reference to rules governing choice of laws. Any action relating to this agreement must be brought in the Federal or State Courts located in Orange County, California, and you irrevocably consent to the jurisdiction of such Courts.
Billing Terms of Service & Policies
1) What are the costs and when do they start?
Most Web Hosting and DNS services have an appropriate setup fee and recurring monthly
charge associated with them. Recurring monthly charges vary according
to the services contracted for and are fully calculated and disclosed before completing
your order online. Activation and setup of your Web Hosting and DNS services begins
upon receipt of the setup and the first month's service fee. You will be provided with login
information shortly upon receipt of payment. The first invoice you receive, after,
your account is setup will be for the
second month's pro-rated charges to the end of that month. This pro-rate invoice is sent along
with your server configuration information. See number 5 below for more information
about your pro-rate invoice.
All future invoice payments after the pro-rate
invoice are due in our offices on the first of the month.
Prices are subject to changes in our costs, but are guaranteed
through your paid billing period.
2) How can I pay for my services?
Accounts are paid by Mastercard, Visa, Discover, American Express, Wired Funds, Money Orders, or Checks drawn on US Funds.
All invoices are e-mailed monthly, quarterly, semi-annually or annually (per your choice) at the beginning of the payment period. Invoices are
sent via e-mail usually around the 20th of each month. Payments
are due in our offices no later than their due date regardless of when the invoice is sent
to you.
WHEN USING DEBIT CARDS, 4Domains, Inc. WILL NOT BE RESPONSIBLE FOR ANY
SERVICE CHARGES INCURRED BY YOUR BANK FOR BILLING ERRORS MADE BY 4Domains.com. Typical Credit Card
charges can be easily reversed without any fees incurred by you the customer. In the case of using
a debit card billing errors can lead to bank service fees for overdrawn accounts, etc. 4Domains.com cannot
assume this risk when you choose to use this form of payment as the normal
system available to make returns or correct billing errors is not available
with debit cards, without potentially overdrawing your account.
3) How can I upgrade/downgrade my account?
This can be accomplished within the MyAccount management area located at:
https://www.4domains.com/myaccount/
The interface for account changes is located under "Invoices/Payments" and then "Recurring Services".
4) If I cancel my account do I get a refund and what is the cancellation procedure?
If you decide to cancel your 4Domains.com account we must receive your cancellation notice
5 days before the end of your last month of service
(90 day notice required for all dedicated servers)
by either FAX (866) 846-3559 or online at:
https://www.4domains.com/myaccount/
CANCELLATIONS NOT RECEIVED 5 DAYS BEFORE THE END OF THE MONTH ( (90 DAY NOTICE REQUIRED FOR ALL DEDICATED SERVERS) WILL
BE SUBJECT TO NEXT MONTH'S FULL CHARGES. WE DO NOT REFUND ANY PORTION OF
UNUSED SERVICES.
Please make note of your domain name, and reasons for ending service with 4Domains.com.
We are always trying to improve our services and we appreciate your input.
REMEMBER: If a customer wishes to cancel their service 4Domains.com will do so on the last
day of the billing period, subject to the 5 day notification REQUIREMENT (90 day notice required for all dedicated servers). There are
NO EXCEPTIONS.
If the service is cancelled within the first 30 days because our product did
not perform as stated on our web site, the entire first month's fee will be refunded (1)
The 30 days is counted with day 1 being the first day the account was made available.
Our guarantee is to assure that our products will perform as stated on our web site or we will
return your first month's product fee. If you pay on our annual pricing schedule and
cancel within the first 30 days because we do not meet your expectations pursuant to our
terms of service, we will refund 70% of the annual payment made.
Setup, mapping, Domain Name Fee and any other miscellaneous fees are not refundable. Yearly accounts
canceled after the initial 30 days ARE NOT REFUNDABLE. Yearly accounts canceled after the initial 30 days will remain
active and accessible for the full term pursuant to 4Domains.com's Usage Policy above.
(1) Due to the technical overhead (both staffing and resources) of Dedicated Servers and Virtual
Nameserver Products (vDNS) or any customized solutions we have developed for you on your behalf, neither
the 10 day or 30 day money back guarantees, nor the annual return policy can be applied to these services.
5) What will happen if my payment is late for any invoice? (IMPORTANT)
Payment for all regular monthly invoices are due in our offices on the first of
each month, REGARDLESS of when the invoice is sent to you. We allow a grace period until the 5th of each
month. If payments are not posted to your account within 5 days of their due date, a $25 late fee will
AUTOMATICALLY be assessed to your account.
Posted: Payment received in our offices and processed by our staff and applied to the account in question. This
does not refer to the date a postal transmission is initiated (postmarked) or the date of an email. It is the date
actual payment is applied to the account.
If payments are not received in our offices within 15 (5 for dedicated servers) days of their due date your account will be AUTOMATICALLY deactivated. There is a $50 reactivation fee,
in addition to the $25 late fee.
If you choose not to reactivate your account you are still responsible for the 15 (90 for dedicated servers)
days of service you received and any outstanding balance on account including the late fees.
For this reason, 4Domains.com highly recommends that you consider automatic
credit card billing to avoid late fees and deactivation; or placing a
month's deposit on account with us so that your account is always current.
6) I got a "Pro-Rate" bill with my server configuration information, what
is it?
Upon completion of your server setup, you will be e-mailed your server configuration information
with the password and username to access your account. Included with this letter will be your
Pro-Rate bill to cover your second partial month's service. From then on your account is due
on the first of the month.
Below is an example of how pro-rates are calculated.
Brown.com started on January 15th, they paid a $75 setup fee and $100 for the first month. That
means
their account is paid until February 14th. To pay for the period from February 15th to the
28th they pay a fraction of a regular monthly payment (pro-rate bill). In our example for Brown.com
there are 14 days from the 15th to the 28th of February, and 14 is half of 28. So their Pro-Rate bill
is half, or 50% of their monthly fee or regular bill. This equates out to $50, because 50% of $100 is
$50.
From then on, their account will
be due on the first of each month for the regular monthly fee of $100, barring any
upgrades, addons or any other changes in services.
SAMPLE PRORATE INVOICE SENT WITH Brown.com's SERVER CONFIGURATION INFORMATION
I N V O I C E - (Please Read Carefully)
===================================================
NEXT PAYMENT DUE: February 15
SERVICE PERIOD: February 15-28
AMOUNT DUE: $50
AUTOMATIC CREDIT CARD: YES
If 'AUTOMATIC CREDIT CARD' is 'YES', your card will be automatically
processed on the due date unless otherwise specified by you.
B I L L I N G I N F O R M A T I O N
===================================================
***A $25 late fee is AUTOMATICALLY applied to amounts
received in our offices 5 days past their due date.
***Dedicated Servers 5 days past due are AUTOMATICALLY
deactivated, all other accounts 15 days past due are
AUTOMATICALLY deactivated. To reactivate your account the
account must be paid current and there is a $50
reactivation fee in addition to the late fee. If you
choose not to reactivate your account, the outstanding
balance and late fees still apply.
==================================================================
CANCELLATION INFORMATION
==================================================================
If you decide to cancel/alter your 4Domains.com account please refer to our Terms
of Service. We must receive your cancellation notice by either FAX
(866) 846-3559 or at https://www.4domains.com/myaccount/ 5 days or (90 day notice required for all dedicated servers) before
the end of your last month of service. We do not accept mid-month
cancellations and requests not received 5 days or (90 day notice required for all dedicated servers) before the end of the
month will be subject to additional billing.
Please make note of your domain name, and reasons for ending service
with 4Domains.com. We are always trying to improve our services and we
appreciate your input.
==================================================================
One way to assure that your payment is always in our office
before the due date is to set your account up with automatic
Credit Card Payment. We accept both MASTERCARD and VISA!
Call our billing department at (949) 243-0321 or online at:
https://www.4domains.com/myaccount/
for details.
If you are paying by check please make checks payable to:
4Domains, Inc.
Send to:
4Domains, Inc.
28562 Oso Parkway #519
Rancho Santa Margarita, CA. 92688
USA
7) Service Not Utilized
4Domains is proud to provide the necessary resources for access and Web hosting during
the term of your contract. Non-use of your purchased services (regardless of technical
association with the service) is not a valid basis for a return or credit to your account.
This includes, but is not limited to, implied cancellation by changing hosting providers.
A service termination must be posted to the accounting team throught the MyAccount
interface to end a service and avoid future billing.
Credits to an account can only be used for additional services, and are not available for refund.
8) Billing Discrepancies
While every effort is made to ensure your account is
always billed correctly errors can occur and we stand
behind our clients. If you notice a billing
discrepancy please notify accounting immediately via:
After 60 days a billing transaction is not available for contest,
so please review your invoices and notify us promptly of any charges
you have a question about or feel may be in error.
9) Referral Credits
In the event you refer a new hosting account to 4Domains.com ® your
account will be credited $75 applicable towards future hosting fees,
this credit will be applied to your existing account 30 days after the new order
is received and paid. In the event the order fails due to the customer
taking advantage of the money back guarantee or disputing a charge the
related $75 will also be reversed and any balances will remain due.
The referral credit cannot be combined with other discount's such as the daily special.
10) Credit Card Charge-backs/Disputes
Upon receipt of a credit card dispute all related services on an account will
be subject to immediate disable. In response to a disputed transaction our
accounting team will prepare written documentation to explain the charge to
the merchant bank in question. If you are able to cancel the dispute with
the merchant bank prior to our written response back to the bank a $25 service
fee will be applied to your account PRIOR to reactivation, payable by cashiers check,
money order, or wired funds. If a dispute is not withdrawn prior to our written
response back to the merchant bank in question the service fee will be $75 to cover
the service fees, staff time, and handling costs we incur. In this case the $75
service fee must also be paid by cashiers check, money order, or wired funds.
Once written confirmation of a dispute has been received there will be a 5-15 business
day cooling off period before service is reactivated depending on the payment method
selected to resolve the service fee, and any delays we experience verifying that payment.
