If you are experiencing any connection problems to your account please download and
run this utility to review you connection to our systems. The following testing application
will run on the Windows Operating system and has been tested on Win95, Win98, Win2k, and WinXP.
Step 1
Required Library
mswinsck.ocx [Save to your Windows/System folder]
Step 2
Application Download
test.exe [Save to your Desktop or Select Open]
Step 3
If you downloaded test.exe to your desktop click the icon to launch the program, click on
Run Test and report any red results to our support team. Green circles mean the
connections are working properly. If you would like to enter your own domain name into
the Custom box you can test your site directly.
For your information here is what the tests look for:
- SMTP - Simple Mail Transfer Protocol (Outgoing MailServer)
- HTTP - HyperText Transfer Protocol (Web Server)
- POP3 - Post Office Protocol v3 (Incoming Mail Server)
If all the SMTP tests come up as red for you and the HTTP and POP3 tests are
green your ISP is probably blocking Port 25, learn more about ISP's that block port 25 here.
