High Speed Connections High Speed Connections Quality Guarantee Unmatched Customer Service "Down time and slowness are not an option." By using redundant Internet Backbone Network connections BLUEHILL.com clients are assured the best performance and reliability the industry has to offer. Ultra-High Speed OC12 and OC3 lines backed with multiple DS3 and T1 Lines (not pictured) ensure the network performs at peak performance both Nationally as well as Internationally.

		Multiple Data Centers Data Center exterior with single, secured entrance.
		24/7 Guard Security All data center staff must sign in with the security guards at the facility entrance.
		Security Alarms Alarms throughout the Data Centers are monitored, and responded to, around the clock.
		Electronic Surveillance All activity in and around the Data Centers are digitally monitored by video cameras and electronic motion sensors.
		Security Clearance In addition to the security staff, access is controlled by state-of-the-art identification systems, including a biometric hand scanner.
		Un-Interruptible Power Supply The main electrical room provides clean, consistent power via multiple redundant switchgear and UPS systems.
		Emergency Energy Backup diesel generators ensure a consistent power supply to the facility. 50,000 gallons of fuel is stored on site and fuel supply companies are on stand-by to provide additional diesel in an emergency.
		Temperature Controlled Consistent temperature and humidity ranges in the Data Center are maintained by redundant cooling systems and raised flooring.
		Fire Safe Multiple levels of fire protection include early warning detection, FM200 gas based suppression, and double pre-action dry pipe systems.
		Control Center 24/7/365 fully staffed command center monitors all Internet operations and environment conditions.

Our Total Quality Guarantee High Speed Connections Unconditional Money Back Guarantee Unmatched Customer Service Award winning service, high speed network, and complete satisfaction guarantee gives you the confidence to succeed at absolutely no risk to you. We are so confident that you'll love our services that we provide a 30 day, unconditional, money-back guarantee on your monthly fee for the following Personal/Business services: Personal Business In addition we also offer a 10 day unconditional, money-back guarantee on your monthly fee for the following Enterprise services: Executive Corporate Please note that because we have already setup your new account we are unable to refund any setup or non recurring charges. Annual return policy If you receive our annual discount pricing and cancel within the first 30 days, we will refund 70% of the annual payment made. The remainder is deducted from your refund to cover bank charges and processing expenses. Annual return policy applies to all annual services, including accounts and addons. Please provide 30 days for credits and adjustments to your account. * Any violation of our usage policies voids the guarantee (spam/adult content/etc...)

Unmatched Customer Service High Speed Connections Quality Guarantee Unmatched Customer Service In an effort to provide excellent service to our clients BLUEHILL.com has assembled the following systems and staffing to ensure our clients are personally cared for 24 hours a day, 7 days a week. 24 Hour Server Monitoring (E-Mail & Pager) 24 Hour Network Operation Center Manning 24 Hour Server Access 24 Hour Ordering Services 24 Hour Account Management 24 Hour Emergency Support Services 24 Hour Customer Service Systems: myAccount Instant Live Chat (During Business Hours) Toll Free and International Phone Service (During Business Hours) Sales/Phone Support Business Hours Sun Mon Tue Web Thu Fri Sat 6AM - 6PM 5AM - 10PM 5AM - 10PM 5AM - 10PM 5AM - 10PM 5AM - 10PM 6AM - 6PM